Case study: Jack Miles

Current Role: Lead Technician Building Services, Cancer Research UK Cambridge Institute, University of Cambridge.

First Role: Apprentice at Cambridge Research Institute (CRUK) while completing a Level 2 Performing Engineering Operations apprenticeship at Cambridge Regional College.

After Two Years:

• Secured a role as an electrical apprentice at Cambridge Research Institute (CRUK).
• Completed a Level 3 apprenticeship in Engineering Maintenance (Electrical) and Electrical Technology.

After Five Years:

• Offered a permanent grade 3 role at Cambridge Research Institute (CRUK) as a Maintenance Electrician.
• Took on extra responsibilities each year to progress his career.
• He trained other staff.
• Also, he liaised with contractors and managed maintenance tasks of the team. 

After Eight Years:

• Cambridge Research Institute (CRUK) becomes part of the University of Cambridge.
• Studied for an HND in Building Services with Leicester College.

After Eleven Years:

• His current role is a grade 6 Lead Technician.
• Responsible for maintaining the Li Ka Shing Centre building.
• Keeps the building services and plant in a serviceable state.
• Understands the workings of all mechanical and electrical systems within the department.
• Manages four technicians and responds to any situations.
• Works with service contractors to support the effective operation of the critical plant.
• Runs building tours to support understanding of the maintenance of the building.
• Currently coordinating the upgrade of the Building Management System (BMS).

Jack finds his role very rewarding. He knows that the work of his team supports the vital research of the building users.

Career Development: Jack was supported throughout his career by his training providers, supervisors, and line managers. They have always encouraged him to progress and complete relevant courses and qualifications. He recognises the value of apprenticeships and is keen to employ more apprentices in the future.